Thank you for choosing dframz for your wall art needs. We are committed to ensuring your satisfaction with each purchase. Our Refund and Returns Policy explains the terms under which refunds, returns, and exchanges may be granted. By purchasing from dframz, you agree to this policy.

1. Order Issues and Eligibility for Returns or Refunds

Our wall art is custom-made to order, so we aim to ensure that each piece arrives in perfect condition. However, if you experience any issues with your order, please read the guidelines below to determine eligibility for a return or refund.

Eligible Issues:

• Defective or Damaged Items: If your product arrives damaged, misprinted, or defective, please contact us within 14 days of receiving your order. We will work with you to resolve the issue and may offer a replacement or refund.
• Incorrect Item: If you received an incorrect item (i.e., wrong design, frame size, or color), please contact us within 14 days of receipt.

Ineligible Issues:

• Change of Mind: We do not accept returns or offer refunds if you change your mind after placing the order.
• Customer Errors: Refunds or replacements are not provided for errors made by the customer (e.g., incorrect selection of size, color, or design).

2. How to Request a Return or Refund

To initiate a return or refund request, please email us at framz.store@gmail.com with the following details:

• Your order number.
• A description of the issue.
• Photos of the damaged or incorrect product, if applicable.

Our team will review your request and respond within 3 business days.

3. Return Shipping and Refund Process

In cases where a return is approved:

• Return Shipping: We will provide a return shipping label if the issue is due to a defect or error on our part. Customers are responsible for return shipping costs if they are found to be at fault.
• Refund Process: Once the return is received and inspected, refunds are processed within 5-10 business days and issued to the original payment method. If a replacement is requested instead, we will send it out promptly.

4. Refund Exceptions

• If more than 14 days have passed since you received your order, a refund or return may not be possible.
• Items returned without prior approval may not qualify for a refund or replacement.

5. Contact Us

We are here to help you with any questions about your order. Please reach out to us at:

• Email: framz.store@gmail.com

Our goal is to ensure your satisfaction with every order, and we will do our best to address any issues with your purchase.

Thank you for shopping with dframz!